Schedule

Events

Assertiveness and Influencing Skills

Effective and assertive communication is a skill that we can develop and improve. This programme will explore techniques to increase your assertiveness in everyday interactions, techniques for influencing others and core skills of effective communicators.

1 day

Coaching Skills

This 1-day programme aims to deliver some of the key skills in coaching either individuals or teams. It emphasises the need of cultivating a positive work environment for the effective uptake of the coaching process.

1 day

Customer Service

This workshop focuses on providing understanding, skills and tactics to achieve and maintain excellent customer service standards. The methodology of making this a two-part workshop ensures complete understanding and implementation of learning and skills. It allows for a review of workbooks and challenges/goals/targets set in the first workshop to be followed up within the second workshop.

2 days

Emerging Managers Programme

This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

4 days

Excel Advanced

For experienced Excel users who have either completed the Intermediate course or who have sufficient experience to be familiar with the Intermediate topics. Beginners’ knowledge is assumed.

1 day

Excel Beginner

To give the novice Excel user an introduction to Excel and enable him/her get familiar with formulas/basic functions/data entry and how to navigate around the programme.

1 day

Excel Intermediate

For users who have either completed the Beginners’ course or who have gained sufficient experience to be familiar with the Beginners’ topics.

1 day

Frontline Managers Programme

This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

6 days

Goal Setting

The aim of this programme is to train people in key goal setting strategies that can be applied to any goal, highlight and align six key goal setting strategies with company vision/ objectives and share key insights into what prevents people from achieving their goals and how to overcome this.

1 day

Interviewing Skills

This 1-Day programme provides the systematic approach in preparing for interviews from recruitment process to job offer. Participants will have enhanced skills and practice in developing effective questions and learn techniques in maximising the actual interview process in leading to the selection of the right candidate.

1 day

LEAN Green Belt

Galway Executive Skillnet LEAN Business Programme is a green belt level training programme which uses a proven combination of training and onsite project mentoring to help participants understand lean principles, implement lean tools and deliver improvements for sustainable cost savings. The programme is heavily subsidised by Skillnet Ireland and delivered by leading lean consultants, LBSPartners.

LEAN Yellow Belt

The objective of this programme is to provide participants with a detailed overview of how standardisation, monitoring and problem solving are used practically to fix issues and ensure the organisation’s targets are achieved. The course is suitable for those in administrative, productive and manufacturing sectors.

2 days

Managing Conflict

This workshop is to support professionals to be at their best when the need to transform potential conflict situations into collaborative opportunities is present or when the need to courageously speak up arises.

1 day

Managing Difficult Phone Calls

This course will cover how to build your awareness and skills to manage challenging calls and deliver exceptional customer experiences consistently.

1 day

Performance Management and Appraisals

This programme will give participants confidence to deal with challenging behaviour and performance related issues. Furthermore it addresses how to continue to maintain high levels of performance from staff that are performing well.

1 day

Presentation Skills

A one day programme designed to provide attendees with the skills and confidence to create and delivery highly effective presentations. This course is highly interactive, engaging and challenging and is delivered with an emphasis on learning in a relaxed and enjoyable manner.

1 day

Problem Solving

This short programme will help you to tap into creative problem solving techniques and abilities in order enhance successful performance in the workplace.

1 day

Project Management

This 2 Day course provides learners with all the essential skills, tools and techniques needed to manage projects. The aim of this programme is to provide learners with a working knowledge and understanding of how to manage projects by using best practice. This is a practical programme which will provide participants with the skills and techniques required to effectively manage each stage of a project.

2 days

Resilience

The 5 Steps Of Resilience is an intensive workshop designed to educate, empower and inspire individuals to discover and maximise their own levels of resilience. You will build a unique insight into the 5 key sources of resilience and a sense of your own strengths and weaknesses. You will learn practical strategies, tactics and tools to bolster each step, giving you the resilience you need to respond positively to the various pressures and demands of your environment.

1 day

Supervisory Excellence

A development program that enables supervisors to build collaborative relationships with their peer supervisors and to support their individual team members to maximum levels of engagement, personal accountability and personal empowerment. The aim of this programme is to offer participants a foundation set of skills and techniques to become high-performance supervisors.

2 days

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