Our second ever BIG* Leaders Summit is the flagship event in Galway this year. It is for business leaders – those who want to develop the next generation of managers and leaders to ensure your future success in this era of unprecedented change.

This workshop focuses on providing understanding, skills and tactics to achieve and maintain excellent customer service standards. The methodology of making this a two-part workshop ensures complete understanding and implementation of learning and skills. It allows for a review of workbooks and challenges/goals/targets set in the first workshop to be followed up within the second workshop.

This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

The aim of this programme is to train people in key goal setting strategies that can be applied to any goal, highlight and align six key goal setting strategies with company vision/ objectives and share key insights into what prevents people from achieving their goals and how to overcome this.

Effective and assertive communication is a skill that we can develop and improve. This programme will explore techniques to increase your assertiveness in everyday interactions, techniques for influencing others and core skills of effective communicators.

This 1-Day programme provides the systematic approach in preparing for interviews from recruitment process to job offer. Participants will have enhanced skills and practice in developing effective questions and learn techniques in maximising the actual interview process in leading to the selection of the right candidate.

Galway Executive Skillnet LEAN Business Programme is a green belt level training programme which uses a proven combination of training and onsite project mentoring to help participants understand lean principles, implement lean tools and deliver improvements for sustainable cost savings. The programme is heavily subsidised by Skillnet Ireland and delivered by leading lean consultants, LBSPartners.

The objective of this programme is to provide participants with a detailed overview of how standardisation, monitoring and problem solving are used practically to fix issues and ensure the organisation’s targets are achieved. The course is suitable for those in administrative, productive and manufacturing sectors.

This workshop is to support professionals to be at their best when the need to transform potential conflict situations into collaborative opportunities is present or when the need to courageously speak up arises.

This course will cover how to build your awareness and skills to manage challenging calls and deliver exceptional customer experiences consistently.

This programme will give participants confidence to deal with challenging behaviour and performance related issues. Furthermore it addresses how to continue to maintain high levels of performance from staff that are performing well.

A one day programme designed to provide attendees with the skills and confidence to create and delivery highly effective presentations. This course is highly interactive, engaging and challenging and is delivered with an emphasis on learning in a relaxed and enjoyable manner.

A development program that enables supervisors to build collaborative relationships with their peer supervisors and to support their individual team members to maximum levels of engagement, personal accountability and personal empowerment. The aim of this programme is to offer participants a foundation set of skills and techniques to become high-performance supervisors.

The aim of this workshop is to enable participants to explore how they too can manage their time better and thus improve their effectiveness and deliver the results that matter.

This course, designed to suit both new and experienced trainers, will develop and enhance the participants interpersonal skills. On completion the learner will have an accredited qualification in their knowledge, competence and skill to deliver, assess and evaluate a training and development session.