Description
Please Note:
Our training programmes are designed to support individuals who are currently employed and participating through their organisations. For this reason, places on our courses are available to employees who are nominated by their companies.
Unfortunately, we are not able to offer places on these programmes to individuals who are not currently in employment.
If you are currently unemployed and interested in developing your skills, we encourage you to explore our Skills Connect programme, which is specifically designed to support people who are seeking employment.
Overall Aim:
The aim of the workshop is to help participants to become more self-aware and develop the necessary skills to effectively communicate, develop great rapport and build meaningful relationship with others. Trainees will gain a greater insight into other people’s perspective, their representation systems and preferred means of communication. As a result, they will learn to present information and lead conversations in a clear and articulate way using active listening skills and clever questions. They will also discover the importance of identifying and adapting their communications approach to work with different styles of communication in order to influence others.
Who Should Attend:
A practical and interactive one-day workshop, the course is designed for people who communicate with colleagues, customers and other stakeholders on a daily basis – includes staff at any level such as technical support, customer service, administration, sales, finance and amongst others.
Objectives
After completing the workshop, each participant will be able to:
- Develop highly successful communications skills and build great relationships with others
- Choose the ideal communications tool, identify the barriers and know how to overcome them
- Become more self-aware and understand how your behaviour affects others
- Gain a greater insight and appreciation for other people’s perspective
- Identify how people experience the world around them using the five senses
- Embrace the power of body language and watch out for the all-important non-verbal cues
- Present a professional image, create a powerful presence and make a connection
- Build rapport and lead the conversation by matching and pacing the other person’s actions
- Learn to really listen to customers to unravel what they really need or want
- Craft compelling messages and talk to customers in their own language
- Be more assertive and ask the right questions to obtain real feedback
- Identify a personal communication style and how best to adapt to others
- Learn to recognise different communication styles and work effectively with each person
- Deal with large groups of people calmly and professionally using effective eye contact
- Apply adaptable skills to deal with difficult situations in a confident and competent manner
Workshop Content:
- The essence of successful communication for better performance and improved relations
- Identify various obstacles of communication and how to overcome them with confidence
- Representation systems – learn how people interpret, process and communicate using the five senses
- Utilise other people’s preferred means of communication for greater engagement
- Develop greater self-awareness of our conscious and unconscious behaviour to influence others
- Learning how your colleague’s perception is your reality
- Tap into the non-verbal nuances and build rapport by matching and pacing the other person’s action
- Deliver magnificent first impressions, create a presence and confidently deal with large groups of people
- Get your message across and make everything you say matter with clarity, brevity and impact
- Tone of voice – it’s not what we say, it’s how we say it
- Essential and active listening skills – listen for feelings and show empathy
- Ask the right questions and lead conversations to identify what the customer really wants
- Assertive behaviour – the appropriate behaviour for interacting with customers even under pressure
- Identify a personal communication style and the best way to work with it
- Develop greater success and openness in relationships – adapt to different communication styles
Training method
Training takes the form of a one-day workshop, with group discussions, exercises, case studies and feedback based on individual/group needs. Each learner receives a workshop manual. For VC training we use zoom - polls, break-out rooms etc. All attendees must switch on their camera and audio.
