Performance Management and Appraisals

This programme will give participants confidence to deal with challenging behaviour and performance related issues. Furthermore it addresses how to continue to maintain high levels of performance from staff that are performing well.

Description

COURSE OBJECTIVES

To support managers and supervisors in effectively managing the performance process and the performance appraisal interview. The programme will give participants the confidence to deal with challenging behaviour and performance-related issues. Furthermore, it addresses how to continue to maintain high levels of performance from staff that are performing well.

At the end of this course participants will:

  • Understand the benefits of effective appraisal management
  • Understand key steps in the performance management cycle
  • Have confidence in managing appraisals
  • Develop both informal and formal feedback approaches to staff
  • Develop effective alignment of staff with organisational objectives
  • Develop a management style which supports greater engagement from staff

COURSE DURATION

1 day

COURSE CONTENT

  • Section 1 What is performance management?
    • Benefits to organisation/individual
    • Results of good performance mgt. process
  • Section 2 Developing a performance process
    • Key elements & Business Alignment
    • Balanced Scorecard
    • Role of Competencies – Organisational Context & Performance Management Process
    • Performance Management System
  • Section 3 Understanding performance
    • Motivation
    • Underperformance
    • Identifying the causes of underperformance
    • Importance of managing underperformance
    • Performance Improvement Meeting
    • Escalation of underperformance
  • Section 4 The performance management cycle
    • Key Phases
    • Documentation
    • Role of HR
  • Section 5 Rating and Reward
    • Distribution Curve & rating systems
    • Reward & linkage to performance system
  • Section 6 Setting goals and development planning
    • SMART Goals (including measurement indicators)
    • Development Goals
    • Development Planning
  • Section 7 Performance appraisals
    • Preparation for Performance Appraisals
    • Performance Review Meeting
    • Communications – Sending Message
    • Listening Skills, Questions
    • Feedback (Constructive)
    • Assertiveness
    • Tips for Handling difficult conversation