Effective and assertive communication is a skill that we can develop and improve. This programme will explore techniques to increase your assertiveness in everyday interactions, techniques for influencing others and core skills of effective communicators.
Effective and assertive communication is a skill that we can develop and improve. This programme will explore techniques to increase your assertiveness in everyday interactions, techniques for influencing others and core skills of effective communicators. By the end of the programme you will be able to:
Identify differences between assertive, passive and aggressive communication styles
Apply different influencing techniques assertively to build co-operation and relationships
Demonstrate the ability to project confidence and assurance through verbal and non-verbal communication
Increase self-awareness of how you manage your communications with others
- Introduction, objectives and expectations.
- Understanding assertive communication. This section will explore the differences between assertive, passive and aggressive behaviours. During these discussions the participants will be asked to identify reasons that stop or prevent them from acting assertively; how to recognise assertive communication; current behaviours that help or hinder assertive behaviour in different situations e.g. meetings, groups, one-to-one situations, with customers and colleagues.
- Core skills of assertive communicators: Techniques to plan, prepare and structure your messages assertively and win hearings (i.e. other people will listen to your point of view)
- Active listening: Understand how to listen actively and assertively to enhance two-way communication, create common understanding, build working relationships and respect; what stops you; how to overcome
- How to use questions assertively to request information, seek feedback to enhance understanding of situations, other peoples’ view points and ideas
- How to disagree assertively
- Paraphrase and summarise to clarify understanding and ensure that everyone has the same understanding of what has been said and/or agreed