Managing Conflict

This workshop is to support professionals to be at their best when the need to transform potential conflict situations into collaborative opportunities is present or when the need to courageously speak up arises.

Description

COURSE OBJECTIVES

This workshop is to support professionals to be at their best when the need to transform potential conflict situations into collaborative opportunities is present or when the need to courageously speak up arises. Although grounded in a solid theoretical framework, this is a very practical workshop and past participants have left this workshop feeling far more personally empowered to speak their truth in an assertive way so that their personal message is delivered respectfully and with maximum impact.

COURSE DURATION

1 day

COURSE CONTENT

  • Part 1: Being at our Best through the Art of Transforming Conflict Situations into Collaborative Solutions Conflict is a normal part of the human experience and the possibility of conflict arising is present in every situation where people interact. Each of us responds in a unique way to conflict. Some of us respond in an aggressive way which can often result in the conflict escalating – others respond in a passive way in an attempt to avoid the conflict. Through the understanding and use of an internationally recognized Conflict Styles model, participants in this workshop will become aware of their own default conflict response. They will also become aware of four alternative personal responses to conflict.
  • Part 2: Being at our Best through the Art of Courageous Conversations Most professionals feel challenged to assertively speak their truth when they believe that to do so may make the situation worse or that the consequences of courageously expressing their unique viewpoint may have long term negative consequences. This segment of the workshop will provide the participants with all of the tools, tips and techniques to be able to successfully navigate their way through a difficult conversation and to arrive at the best possible outcome for themselves, their teams and their organization. One of the secrets to assertively speaking up is to be able to resist our survival instinct towards flight or fight during difficult conversations and so this workshop begins by explaining this primitive survival instinct and how to manage it internally so that we can respond maturely to the situation rather than react defensively. The participants will then be provided with a tool to support them to prepare for a challenging conversation.