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Customer Service Excellence

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2 weeks, 10:00 AM - 01:00 PM

Online

Session information

Sessions

Customer Service Excellence - Session 1
10:00 - 13:00
3 hours
    Thu 03-Jun-2021
    Customer Service Excellence - Session 2
    10:00 - 13:00
    3 hours
      Thu 10-Jun-2021
      • €95.00 incl. 0% - tax exempt

      Description

      In an increasingly competitive marketplace where the consumer has more choice than ever, the service provider has to find ways to differentiate their business from their competitors. Great service is vital for all business as it impacts directly on the sales and profitability of the business. The aim of this course is to provide participants with the necessary skills and attitudes necessary to deliver an exceptional customer experience.

      The aim of this course is to provide participants with the necessary skills and attitudes necessary to deliver an exceptional customer experience. This workshop has been adapted in line with new Covid-19 protocols.

      Course Content

      • Auditing your business; the importance of Customer Service measurement.
      • The difference between good and bad service and the impact it has.
      • Covid, protocols and customer service
      • Communication; verbal, vocal and non-verbal.
      • Turning a positive into a negative with customer complaints.

      Delivered by Melissa Moore, The Retail Advisor