MS Word


To provide delegate with the intermediate concepts to edit and enhance standard business documents.



To provide delegate with the intermediate concepts to edit and enhance standard business documents.



A working knowledge of the Microsoft Word basic features is assumed, gained from the workplace or by prior attendance on an IT course.



  • The autocorrect list.
  • To use autocorrect and delete an autocorrect entry.

Autotext entries:

  • Add autotext to the quick access toolbar.
  • Create a new autotext entry.
  • Redefining an autotext entry.
  • To use an autotext entry.


  • Quick Styles and the Quick Styles Gallery.
  • Create a New Style, Modifying a Style.
  • Removing a style from the quick styles gallery.
  • The styles task pane.
  • Create a new style using the styles pane.


  • Inserting clip art.
  • The format tab.
  • To insert pictures from file.
  • Creating drawing shapes.
  • Smartart, Text boxes and Wordart. 

Headers and footers:

  • Creating a header/footer on every page.
  • Save a header or footer into the gallery.
  • Display the header or footer on the first page.
  • Different headers or footers for odd and even pages.
  • Working with headers and footers in multiple sections.


  • Creating newspaper/snaking columns.
  • Changing column widths.

Creating a table:

  • Inserting a table using draw table.
  • Inserting a quick table.
  • Formatting tables.
  • Column widths and row heights.
  • Merging/splitting cells.
  • Perform Table Calculations.
  • Converting Tables to Text/Text to Tables.

Creating hyperlinks:

  • To insert a hyperlink to another file or web page or e-mail.
  • To create a hyperlink to a place within a document. 

Advanced Paragraph Formats: 

  • Multilevel List Numbering.
  • Adjust Spaces between Lines or Paragraphs, Controlling Page Breaks.

 Document References:

  • Bookmarks and Referencing to a Bookmark.
  • Captioning, Creating a Table of Figures.
  • Indexes and Tables of Contents.
  • Footnotes and Endnotes. 

Creating Forms:

  • Displaying the Developer Tab.
  • Adding Content Controls and Legacy Tools.
  • Protecting a Form and Saving as a Template.

Mail Merge Features:

  • Creating a mail merge letter and labels.
  • Mail Merge from Outlook Contacts.
  • Merge letters from other data sources.
  • Using Word Fields.