With the ongoing growth in the hospitality sector, the requirement for all managers to excel at their role is becoming more critical to the growth and development of individual companies. We are delighted to welcome you to the Managing on the Frontline Programme for Hospitality Sector, which will provide you with the opportunity to explore best practices in managing people. Regular Course Fees: EUR 1250 GES Subsidised Fees: EUR 875 (fee includes QQI Certification)
Description
EMERGING MANAGERS PROGRAMME FOR HOSPITALITY SECTOR
Training dates: Programme Introduction - November 6th 2023, 2pm - 3pm
Course content:
Workshop 1 - The Role of the Manager
Great managers understand that there is a direct link between employees who take an active interest in what is happening in the business and the achievement of business results. Thus the challenge for the great manager is to ensure that employees remain engaged and focused. They need to determine ways of motivating employees to take an active interest in what they can do to perform their jobs to the highest level and deliver on the agreed targets. When managers do this effectively they become great managers. It is critical that the great manager knows how to select the right person for the defined role, set clear expectations, motivate employees and develop the person in line with the direction of the business. This workshop will address these key areas and will assist you in determining how you will become a great manager.
Objectives: As a result of this workshop participants will:
- Determine effective approaches you can use to select and recruit the right people for your organisation.
- Align expectations for individual roles to the defined business objectives.
- Identify motivating factors and determine ways of applying them to your organisation.
- Set a clear and practical action plan for developing your skills as a great manager.
Workshop 2: Managing teams
How an individual communicates with his/her team will either motivate or de-motivate team members. Knowing how to listen and interpret information provided is the first step in effectively communicating with your team members. Done effectively a manager will then have an accurate starting point for getting his/her message across. Too often the focus is on simply imparting information. This workshop will look at communication so that managers can provide constructive feedback and ensure corrective action is taken. This communication needs to reflect the values of the organisation. Communicating with senior managers to enhance working relationships will also be addressed.
Objectives: As a result of this workshop participants will:
- Determine approaches for providing effective feedback
- Develop effective Active Listening Skills
- Resolve issues swiftly preventing a build-up of frustration and negativity
- Build on the Vision and Values of the company
Workshop 3: Understanding self and others
Employees respond to the behaviours of their managers. It is therefore imperative that managers understand their behaviours and identify ways to manage those behaviours successfully. This workshop will focus on personal understanding: what motivates you and what are your blind spots? What coping mechanisms have you developed that are serving you well and what ones need to be replaced with more effective methods that enables you to manage your team effectively? While you need to manage your team you also need to understand how to develop a strong working relationship with your manager.
Objectives: As a result of this workshop participants will:
- Understand their personality type: their strengths and their blind spots
- Determine approaches to managing their blind spots
- Recognise what motivates their team members
- Develop strategies for building strong relationships with their team members and their manager.
Workshop 4: Managing time
What are your greatest time wasters? How do you tap into the resource of time and use it efficiently and effectively? How do you maintain excellent customer service while meeting the demands of your job? Develop strategies for managing your time and apply proven approaches to time management to your work situation to enhance your productivity. Determine priorities and map out how to effectively manage those priorities. Ensure your approach to managing time is workable and practical. Identify an action plan that will assist you in increasing your work performance.
Objectives: As a result of this workshop participants will:
- Analyse their current work practices to assess overall effectiveness
- Identify areas and practices that are “time wasters” and develop alternative approaches to handling them effectively
- Prioritise work resulting in more effective use of time
- Eliminate the “Urgency Addiction”
- Balance work demands and the provision of excellent customer service
- Minimise distractions that negatively impact work and progress
Workshop 5: Effective Communcation
How an individual communicates with his/her team will either motivate or de-motivate team members. Knowing how to listen and interpret information provided is the first step in effectively communicating with your team members. Done effectively a manager will then have an accurate starting point for getting his/her message across. Too often the focus is on simply imparting information. This workshop will look at communication so that managers can provide constructive feedback and ensure corrective action is taken. This communication needs to reflect the values of the organisation. Communicating with senior managers to enhance working relationships will also be addressed.
Objectives: As a result of this workshop participants will:
- Determine approaches for providing effective feedback
- Develop effective Active Listening Skills
- Resolve issues swiftly preventing a build-up of frustration and negativity
- Learn how to deal with and prevent conflict
Workshop 6: Managing Change
We are aware that change is constant. We hear about it in every aspect of life. What we fail to appreciate is the complexity of dealing with change. Ensuring we manage ourselves through a change process and work effectively with those implementing the change we need to begin by understanding our own responses to change, acknowledging our resistance and identifying approaches to working through that resistance. This workshop will use the “Who Moved My Cheese?” DVD to explore change and personal responses to change.
Objectives: As a result of this workshop participants will:
- Identify their responses to change
- Understand why people resist change
- Acknowledge personal resistance to change
- Determine alternative responses to change ensuring support for the process
Certification
Participants on this programme will be eligible for QQI (formerly FETAC) certification. The certification will be a component certificate, Level 5 Team working Skills. Throughout the programme participants will complete:
- Skills demonstration: completion of an exercise on the programme with respect to demonstrating effective teamwork, and demonstration of application to the work situation
- Report: Produced with respect to teams: the value of teams, structure of teams and challenges in managing teams
- Reflective Journal: this is a professional journal that outlines how they are applying learning to their workplace and the experiences they have had
