Frontline Managers Programme

This programme is designed to support a combination of team leaders, supervisors and managers. It is of benefit to managers looking to enhance their skills further and looking for practical application of best management practices and how to successfully apply them consistently.

3 October 2019 - 12 December 2019

6 days

Connacht Hotel

Session information


Day 1: Thursday October 3rd
09:30 - 16:30
1 day
    Day 2: Thursday October 17th
    09:30 - 16:30
    1 day
      Day 3: Thursday October 31st
      09:30 - 16:30
      1 day
        Day 4: Thursday November 14th
        09:30 - 16:30
        1 day
          Day 5: Thursday November 28th
          09:30 - 16:30
          1 day
            Day 6: Thursday, December 12th
            09:30 - 16:30
            1 day
              • €750.00 incl. 0% - tax exempt



              Participate in an engaging programme that focuses on the key skills for effective management. Each workshop incorporates practical approaches based on best practices. Participants will work through case studies and simulation exercises to understand how their approaches and responses impact on outcomes. Through this experience, participants will determine the best approaches for managing people and options for addressing issues as they arise.

              COURSE DURATION

              6 days:

              Thursday October 3rd Understanding Management
              Thursday October 17th Leading Teams
              Thursday October 31st Communicating for Performance + Managing Conflict
              Thursday November 14th Time Management and Delegation
              Thursday November 28th Managing Change
              TBC Understanding Self and Others

              COURSE CONTENT

              During the 6 days of this programme, participants will explore the areas of:

              • Understanding management: roles and responsibilities in addition to required behaviours
              • Leading teams: being a leader, understanding the stages of team development, identifying dysfunctional behaviours and how to address them
              • Understanding and managing self: successful managers have high levels of self-awareness so they can adjust their behaviours as required and manage stressful situations confidently
              • Time management and delegation: prioritising workloads, eliminating the urgency addiction, delegating effectively
              • Communication: managing daily communication, providing constructive feedback, having a difficult conversation
              • Managing change: understand responses to change, determining approaches to engaging employees in a change initiative


              This programme is accredited by QQI Ireland (formerly FETAC) Component Certificate Level 6 “Managing People." This certificate is optional and comes with an additional cost of €100.