67% of consumers say they would pay extra for a good experience. So, whether you work in retail, hospitality, tourism or the service industry, the consumer has more choice than ever. Great service is the best way to stand out in a crowded marketplace and is vital for all businesses, as it impacts directly on the sales and profitability. The aim of this one-hour webinar is to provide participants with ideas and action points to deliver an exceptional customer experience and build lasting customer relationships.
- Your ideal customer, how Covid has changed them and the impact on your business
- The customer journey, making it easy and exciting both in-person and online
- Gaining and retaining customers for the future
Delivered by Melissa Moore, The Retail Advisor